At Jan's Homemade Candies, we take pride in our excellent products and customer service! Although most orders ship within two business days, custom orders (any of the hand painted products) may take a few days to a few weeks to produce. Please order your custom chocolates well in advance of the date you expect delivery.

We take great care in packaging Jan's Homemade Candies to ensure the highest quality of our products. Please keep in mind the following when placing your order:

We now use Fed Ex to ship all our orders within the Continental United States. If you are using a P.O. Box, we will continue shipping with USPS. (Fed Ex does not deliver to post office boxes). 
 If the shipping destination is over 80 degrees,  Express mail may be required. PLEASE NOTE:  We require a signature on Express Mail.  Please inform the recipient to be there for the express delivery.

  Due to temperature differences across the country, we may choose not to ship over the weekend in order to ensure premium quality on arrival.

There is a $5.00 handling fee to cover the costs of insulated boxes and frozen gel packs.

 We ask that someone be at your home or business to accept the package when it is delivered.  We cannot guarantee a package if it is left outdoors for any extended amount of time.

Holidays are a busy time of the year for us and processing your order could take a little extra time. To ensure your Holiday delivery, please follow the guidelines below:

CHRISTMAS, 2023(For delivery on or before December 24th): Fed Ex: Order by midnight of December 12th.

NEW YEAR'S DAY, 2024(For delivery on or before December 31st): Fed Ex  Delivery: Order by midnight of December 19th. 

VALENTINE'S DAY, 2024: (For delivery on or before February 13th):  Delivery: Order by midnight of February 3rd.

EASTER, 2024 (For delivery on or before March 25th)  Fed Ex Delivery: Order by midnight of March 8th, 2024. 

For any questions about delivery, please call 1-800-795-5267.

For same day delivery in our local Fort Lauderdale area, please call 954-202-9495.

Our return policy is very simple. When you order from Jan's Homemade Candies, you can be sure that your chocolates will arrive in perfect condition. Changes in climate due to different destinations require extra care so we carefully package our chocolates using frozen gel packs and insulated packaging. We suggest that someone be at your home or business to receive your package. However, If for any reason your order does not meet your satisfaction, simply notify us for a prompt replacement.


SECURITY  POLICIES 
We take protecting your security and privacy very seriously, which is why we use several measures to ensure an absolutely safe shopping experience.  You can shop with confidence in knowing that janscandies.com is taking many precautions to help keep your personal information secure.

PCI COMPLIANCE (Payment Card Industry Data Security Standards)
The major credit card companies created PCI (Payment Card Industry) compliance standards to protect personal information and ensure security when transactions are being processed using a credit card.  Jan's Homemade Candies is dedicated to comply with their strict security standards.


WE DO NOT SAVE YOUR CREDIT CARD NUMBER 
We never save your credit card number.  Once  you submit your order,  your credit card number is simply passed along, through secure SSL encryption, to the credit card processor's secure processors.

While you might prefer the convenience of not having to re-enter your credit card number, for maximum security,  we have conformed to the PCI preferred practice of not saving this sensitve data.


PREFER TO CALL IN YOUR CREDIT CARD NUMBER?
If you feel uncomfortable about entering your credit card information on line,  please give us a call at 1-800-795-5267 or 954-202-9495, and we will be more than happy to assist you with your order. 

PRIVACY POLICY.

We respect your privacy and will do everything we can to protect it.  We take great care in storing and using your personal information. We never rent, sell, or distribute your customer information, including your email address, to any third party. 
We collect no personal identification information from or about our online visitors which is not specifically  provided by those visitors.  We collect information for the sole purposes of completing your order, sending you information regarding your order, and contacting you with announcements about our special sales or new products.  You may opt out of our mailings by replying with "unsubscribe."